Shipping Policy

Last updated: August 30, 2026

At Root, every piece is made with intention. Because we make our products to order, please allow time for your order to be prepared before it begins its journey to you.

This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing

All Root products are made to order through our fulfillment partners.

Orders generally take 2–5 business days to be produced and prepared for shipment. Processing times may vary depending on order volume, product availability, holidays, or other circumstances.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Shipping times depend on your delivery location and the shipping method available at checkout.

United States

Standard shipping generally takes approximately 3–4 business days after fulfillment.

Express shipping may be available for selected destinations and generally takes approximately 1–3 business days after fulfillment.

International Orders

International shipping generally takes approximately 5–20 business days after fulfillment, depending on the destination and shipping method selected.

International delivery times may vary significantly by country.

Please note that shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier issues, weather, customs, incorrect addresses, failed delivery attempts, or other circumstances outside of our control.

3. Estimated Delivery Time

Your estimated delivery time consists of:

Order fulfillment time + shipping time = estimated delivery time

While we work to get your order to you as quickly as possible, delivery estimates are estimates only and are not guaranteed.

In some cases, an order may arrive later than the estimated delivery date due to circumstances such as carrier delays, high shipping volumes, product availability, or other unforeseen issues.

4. Shipping Rates

Shipping costs are calculated based on the products in your order, destination, and available shipping method.

The final shipping cost will be displayed at checkout before you complete your purchase.

Orders containing multiple products may sometimes be shipped in separate packages. This can happen when products are fulfilled from different facilities or require separate packaging. In these cases, shipping charges may be calculated accordingly.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us with your order number, and we will help you check the status of your shipment.

6. International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These fees are determined by the destination country’s customs authorities and are not controlled or collected by Root unless explicitly stated at checkout.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Customs policies and fees vary by country, so we recommend checking with your local customs authority before placing an international order.

7. Delayed Orders

If your order has passed its estimated delivery date, please allow an additional 1–2 business days, as carrier delays can occur.

If your order still has not arrived, please contact us with:

• Your order number
• Shipping address
• Tracking number, if available

We will review the shipment status and help determine the appropriate next step.

8. Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us as soon as possible.

For damaged products, please provide clear photographs of the product and packaging so we can investigate the issue.

For more information about damaged, defective, or lost orders, please refer to our Return & Refund Policy.

9. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

Root is not responsible for delays or additional shipping costs resulting from an incorrect, incomplete, or insufficient delivery address provided by the customer.

If an order is returned to our fulfillment facility because of an incorrect address, additional shipping costs may apply if you request that the order be shipped again.

10. Unclaimed Packages

If a package is returned because it was not claimed or because delivery attempts were unsuccessful, additional shipping costs may apply if you request a reshipment.

Unclaimed orders may not be eligible for a refund.

11. Shipping Restrictions

Some destinations may not be available for delivery due to legal restrictions, carrier limitations, or fulfillment limitations.

Available shipping destinations and methods may change from time to time.

If shipping is unavailable to your location, you will be notified during the checkout process.

12. Multiple Shipments

Your order may arrive in more than one package.

This can happen when different products are fulfilled at different facilities or when certain products require separate packaging.

If this happens, you may receive separate tracking numbers and your packages may arrive at different times.

13. Contact Us

If you have questions about your shipment or believe your order has been delayed, contact us through the contact information provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

Root
United States

We appreciate your patience and support while your Root piece makes its way to you.